FAQ

What can I do if my phone runs slowly?

Close background applications you do not need. Settings > Apps select the application you want to close and touch Stop.

Uninstall unwanted applications to free up your phone's storage space. When available storage is insufficient, the phone runs slowly.

If the CPU usage is high and multiple background processes are running, restart your phone to close unwanted processes and applications.

 

My phone won’t turn on, what should I do?

Your phone might be low on battery, please recharge the phone and try turning it on again.

Removed and re-insert the battery from your phone and try again.

If you have access to another battery of the same type, try changing it to determine if the issue is on the phone or battery.

 

How do I access the task manager?

Similar the task manager on a computer, your phone's task manager enables you to view and manage downloaded, running and all applications.

On any screen, touch and hold to display the task manager screen and select Manage apps

 

My phone stop working all together, where do I submit it for warranty?

You can contact us through Facebook or your nearest VC Malaysia dealers, you may refer to our site @ www.vcmalaysia.my . Please bring along your warranty card when submitting your phone for warranty.

 

What is covered by the warranty and for how long?

Every device came with a warranty of 1 year upon the date of purchase by the first consumer.

Accessories purchased are covered by warranty for only 3 months upon the date of purchase by the first consumer.

 

How do save battery power?

The brightness of the screen may affect the standby time of battery power. In the display setting, you can adjust the brightness to “auto” mode in order to reduce consumption.

Leaving applications running in the background increase the consumption of battery power, close the application that you’re no longer using.

Try and not to leave video or music playing in the background if necessary.

If the battery drains fast even though there is no feature running, the battery may be wearing out and you need to seek a replacement for it.

 

What should I do if I can’t charge my phone?

Please replace the charger, USB data cable or battery.

Reactivate or refresh the firmware.

Do make sure that you remove the battery sticker before your first charging.

 

Why does my phone can’t detect my SIM card?

The device might be set to Airplane mode or there is poor contact between the SIM card and phone, please turn off Airplane mode and re-insert the SIM card and try again.

Your SIM card may be faulty, please request a replacement from your service provider.

The SIM card deck may be damaged due to bad handling, please bring the phone to our service centre.